About Omega Pain Clinic

Omega International Pain is committed to partnering with you to make a difference.

The following are some answers to frequently asked questions about Omega International Pain that should help you familiarize yourself with the clinic:

OFFICE HOURS:
Monday - Thursday from 8:00 am - 6:00 pm

TELEPHONE CALLS:
During office visits, the staff at Omega International Pain aims to completely and thoroughly address all problems a patient might have. You may notice that the provider you see is rarely interrupted by a telephone call during your visit. This is because we ask our patients to respect the time of one another by saving questions for their appointment. We encourage patients to write down all questions and have them ready for their appointed provider. In other words, Omega International Pain physicians and nurses do not accept phone calls unless there are urgent or unusual circumstances. If you have a clinical question that you feel cannot wait until your next regularly scheduled visit, you may contact us at (801)261-4988. Your question will be assessed and triaged according to the clinical significance and responded to accordingly.

PRESCRIPTIONS:
  • All prescriptions must be picked up in person/sent electronically during a scheduled office visit.
  • Patients who come in for pain management frequently must take medicines for a variety of ailments including high blood pressure, diabetes, heart disease, etc. You will need to have these prescriptions filled through your primary care provider.
INSURANCE:
  • As a courtesy, Omega International Pain will file all claims to your insurance carriers for services provided. In order to extend this courtesy, we require a picture ID and copy of your insurance cards.
  • Many procedures that are performed by Omega International Pain require pre-authorization from your insurance carrier. It is not uncommon for authorization to take 10-14 days.
  • Insurance coverage varies widely; we strongly recommend that you become familiar with your policy and the benefits or restrictions that are specific to your plan.
  • If any changes in your insurance coverage or benefits occur while being treated at Omega International Pain you are responsible to notify us immediately.

FINANCIAL POLICY:
If you are not eligible under the terms of your medical and hospital subscriber health insurance agreement, you are LIABLE for all charges for services rendered. You will be responsible for all charges should attorney, court cost, or collection charges result in any collection activity. A lack of financial responsibility may result in dismissal from the clinic.

CO-PAYS/ DEDUCTIBLES:
If insurance coverage requires co-pay, it will be collected at the time of check-in before the pain care provider is seen. Deductibles are determined by an insurance company, and Omega International Pain will notify you of your responsibilities after explanation of benefits are received.

MEDICAL RECORDS:
If you request medical records from Omega International Pain there is a charge of $.28 per page. We will waive the fee for the first ten pages one time.

PRIMARY CARE PHYSICIAN:
If you are referred to Omega International Pain by another specialist, it is imperative that you have a relationship with a primary care physician. Our physicians serve as consultants and cannot assume the role provided by a primary care doctor.

EMERGENCIES:
Fortunately, there are very few medical emergencies related to chronic pain. However, if you believe you are experiencing such an emergency, you should call 911 or go immediately to the nearest urgent care facility or emergency room. The physician attending to your problem in the urgent care facility or emergency room should be the one to call and communicate with your pain care provider. You should request that physician to do so. Therefore, it is only in very unusual circumstances that an unscheduled or urgent visit is necessary.

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